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linode不是神话,数据全部丢失,两年的老用户感到很受伤

看了一下帐户缴费记录,从2010年5月开始,到现在刚好两年了,出事之前我对linode非常信任。不知道是不是在一个主机上呆久了,机器老化还是怎么了,总之让我很受伤。这次绝对是linode的失误,一开始并没有说硬件坏了(鬼知道是不是真坏了),只是说要准备重启维护一下。这时机器还是正常的,可以备份的。后来数据没了就是在这一步没有做好。

We are currently aware of an issue with the host that your Linode resides on (fremont108). This issue requires a host reboot to resolve.You do not need to issue any jobs, we will be performing this reboot for you.

一个小时后说重启后起不来了,是硬件坏了。

The host that your Linode resides on experienced hardware failure. As a result, drives are being transplanted to separate, known-working standby hardware which we keep available in case of events such as this.

过了一会说数据无法恢复了,顺带推销一下他们的备份服务。我看他是不想恢复吧,恢复了备份服务谁去买。
t is with great regret that I must inform you that our attempt to recover your data from Fremont108 has been unsuccessful. Despite our best efforts, we were unable to recover Linode disk images from Fremont108 due to a catastrophic hardware failure and unfortunately all data was lost. If you had the Linode Backup service enabled for your Linode, we will be initiating a restore of your most recent backup to your new Linode. More information on this process can be found in the Linode Library:
http://library.linode.com/linode-platform/backups#sph_restore-from-backups
最后向我的帐号冲了60刀,说是补偿我的。
早上起来我发现这个问题后,感到很受伤。
但既然数据不能找回来,我也没什么念头了,只是三个月的补偿太少了。
我发信要求补偿一年的服务
linode回复不能,并且又来推荐他们的备份服务

However we would not be able to offer you any additional credit at this time. We always encourage users to ensure that they have a working backup solution in place, be that internal to their Linode, or through the Linode backup service. Documentation on setting up backups within your Linode can be found at:
http://library.linode.com/linux-tools/rdiff-backup
More information on the Linode Backup Service can be found at:
http://www.linode.com/backups/

总之这次处理太草率了,他们对用户的数据并不重视,机器出故障维护前也不备份,可能与他们卖的备份服务有冲突,出了事故了花钱省事,反正60刀就可以摆平一切问题。

转自http://www.hostloc.com/thread-120001-1-1.html


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