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Archive for the ‘客服支持|备份服务’ Category

linode xen重要安全维护通知

March 1st, 2015 No comments

xen

官方原文参考:

http://status.linode.com/incidents/2dyvn29ds5mz

linode采用的是xen虚拟技术。

3.2-3.9日需要根据xen项目需要进行重大安全更新。

linode的母鸡也需要更新维护。

针对每个VPS,官方给了具体的维护更新时间。

大家可以进linode子账户查看维护时间。

针对每个VPS,维护时间将是2小时左右,可能维护时间更短。

维护期间,官方会关机。维护完毕,根据往常情况会开机。

请大家留意自己的VPS更新维护情况。

linode磁盘加倍,价格不变

July 26th, 2013 No comments

linode-cipan

linode的磁盘加倍,具体参考上图和下面的说明。

The new Linode lineup:

  • Linode 1GB disk space increased from 24GB to 48GB
  • Linode 2GB from 48GB to 96GB
  • Linode 4GB from 96GB to 192GB
  • Linode 8GB from 192GB to 384GB
  • Linode 16GB from 384GB to 768GB
  • Linode 32GB from 768GB to 1.5TB
  • Linode 40GB from 960GB to 1.875TB

linode最近的带宽升级,CPU升级,内存升级参考:http://www.linode.im/2320.html

linode十周年,没有免费的100美金送

July 26th, 2013 No comments

迟来的linode十周年庆,没有免费的100美金送。

linode的官方博客,也大篇幅说了,感谢过去的十年,客户的口碑相传,让linode逐渐变的强大。

感谢linode的员工,无论过去的用工,还是现在的员工,他们都是很有天赋和富有责任感的员工,感谢他们的付出。

linode虽然获得了巨大的成功,但是并没有停止进步的脚步,未来的十年,将给大家更多的惊喜。

可惜,这次linode十周年,没有免费的100美金送。

当然,前阵子又是升级CPU的,又是升级内存的,又是升级带宽的,今天又升级了磁盘,没有100美金送,可以理解。

以下是linode官方博客:linode十岁了

https://blog.linode.com/2013/06/16/10-years/

Today marks Linode’s 10 year anniversary and we’d like to start by thanking you, our customer. Thank you for your patronage, for your positive feedback, for your words of encouragement and your constructive criticism – all of which have helped make us a better company. Thank you for your word-of-mouth recommendations. The majority of our growth over the years can be attributed to happy customers telling others about Linode. We strive to constantly improve our service to you and it is very gratifying to see our efforts rewarded.

Of course none of this would be possible without our employees, past and present, whose passion, dedication, and talent continue to build our company. It wasn’t that long ago there were three Linodians remotely pouring their souls into making Linode a success. These days we regularly outgrow office and cage space. We are so proud of the jobs we have created and the lives we’ve affected. Congratulations to our entire team on 10 years!

Linode has grown phenomenally over the last 10 years, and while we are proud of our success, we are also humbled by it. We feel a tremendous obligation to deliver innovation, great support, and quality to our customers and we have no intentions of sitting on our laurels. We have exciting things planned for this year and the coming ones. We look forward to the next 10 years and thank you all for being a part of this!

linode升级后重启失败有可能是centos32内核问题

April 17th, 2013 4 comments

linode-64

 

昨晚帮网友的某个VPS点了下升级,结果VPS重启不了,给linode官方客服发了邮件,是centos32内核的问题,换到64位的,重启试试。

Thank you for contacting us! You have encountered a bug in the 32-bit kernel that will prevent you from booting with certain allocations of the host’s RAM. You can boot your server by changing your configuration profile to use the 64-bit version. We are working on a fix to this problem and we will let you know when this problem has been resolved.

linode-64-2

linode被爆客户信用卡资料被黑客窃取

April 16th, 2013 No comments

前几天莫名其妙的账户被多扣了20美金,应该是linode被爆客户信用卡资料被黑客窃取的前兆,linode的支付方式只支持信用卡,被多数国人诟病。为啥不支持Paypal呢,为啥不支持支付宝呢?经过此次黑客窃取linode客户信用卡资料事件,我想linode应该有所动作了。不过看看如下的linode官方博客声明,大意是客户的信用卡资料是存储在数据库中的,但是以公钥,私钥加密。平时大家在linode管理后台看到的卡号末尾4位,是便于核对和查找支付记录的。目前没有证据表明,客户的信用卡资料被窃取,但是安全起见,建议大家关闭境外支付,或者更新换卡。

Yesterday, a group named HTP claimed responsibility for accessing Linode Manager web servers, we believe by exploiting a previously unknown zero-day vulnerability in Adobe’s ColdFusion application server. The vulnerabilities have only recently been addressed in Adobe’s APSB13-10 hotfix (CVE-2013-1387 and CVE-2013-1388) which was released less than a week ago.

As a result of the vulnerability, this group gained access to a web server, parts of our source code, and ultimately, our database. We have been working around the clock since discovering this vulnerability. Our investigation reveals that this group did not have access to any other component of the Linode infrastructure, including access to the host machines or any other server or service that runs our infrastructure.

Credit card numbers in our database are stored in encrypted format, using public and private key encryption. The private key is itself encrypted with passphrase encryption and the complex passphrase is not stored electronically. Along with the encrypted credit card, the last four digits are stored in clear text to assist in lookups and for display on things like your Account tab and payment receipt emails. We have no evidence decrypted credit card numbers were obtained.

Linode Manager user passwords are not stored in our database, but their salted and cryptographically hashed representations are. Despite the uselessness of these hashes, as you know we expired Linode Manager passwords on Friday.

There were occurrences of Lish passwords in clear text in our database. We have corrected this issue and have invalidated all affected Lish passwords effective immediately. If you need access to the Lish console, you can reset a new Lish password under the Remote Access sub-tab of your Linode.

For users who have set an API key, we’re also taking action to expire those keys. We’ll be emailing API-enabled users with that information.

We take your trust and confidence in us very seriously, and we truly apologize for the inconvenience that these individuals caused. Our entire team has been affected by this, leaving all of us, like you, feeling violated. We care deeply about the integrity of Linode and are proud of the work that we accomplish here for you. This unfortunate incident has only strengthened our commitment to you, our customer.

谁这么大胆敢黑linode啊?

April 13th, 2013 No comments

linode-passwd

早上起来收邮件,我的几个linode账户收到邮件提醒,说linode被人黑了,所幸客户的数据和资料没有被动过。我猜测是不是linode最近升级,动了某些人的奶酪,所以黑一下linode,以示警告?谁这么大胆,敢黑linode呢?

被黑迹象(猜测):前天我的某linode账户,莫名其妙扣了20美金,不过后来linode自动给补齐了。

友情提醒:建议大家的linode账户里的信用卡,全部修改成5431-1111-1111-1111样卡,避免受损失。

安全建议:不要用字典里有的密码字段;不要在多项服务里面采用同一个密码;不要点击来历不明的修改密码连接,需要去官方页面登陆修改密码;定期修改密码。

Dear Linode customer,

Linode administrators have discovered and blocked suspicious activity on the Linode network. This activity appears to have been a coordinated attempt to access the account of one of our customers. This customer is aware of this activity and we have determined its extent and impact. We have found no evidence that any Linode data of any other customer was accessed. In addition, we have found no evidence that payment information of any customer was accessed.

We have been advised that law enforcement officials are aware of the intrusion into this customer’s systems. We have implemented all appropriate measures to provide the maximum amount of protection to our customers. Out of an abundance of caution, however, we have decided to implement a Linode Manager password reset. In so doing, we have immediately expired all current passwords. You will be prompted to create a new password the next time that you log into the Linode Manager. We also recommend changing your LISH passwords and, if applicable, regenerating your API key.

The following represent best practices in creating new passwords:
Avoid using simple passwords based on dictionary words
Never use the same password on multiple sites or services
Never click on ‘reset password’ requests in unsolicited emails – instead go directly to the service
We apologize for the inconvenience. If you have any questions, please do not hesitate to contact our support team at [email protected]

linode信用卡注册pending active多此一举

March 18th, 2013 No comments

linode-credit-yz

感觉linode最近给客户的体验很差,是不是大家追捧linode,给linode长脸了,然后linode就可以不考虑客户的感受了?注册个账户,还要等待数分钟的pending active。